Read here to find out about our "3+3 Guarantee", which offers a three-year warranty and three years of support with every hardware product sold.

++ About the Guarantee

The "3+3 Guarantee" is an expression of our confidence in our products and services. Our philosophy is that if we do a good job on our products, configuration facilities, and documentation, we should have a low volume of repair orders and support calls.

Under this guarantee, each CAI Networks hardware product we sell carries:

A three-year warranty

Three years of Technical Support

Upon expiration of the three-year period, the warranty and support can be extended for additional one-year periods.

++ About the Warranty

The warranty covers components of CAI Networks' hardware products against defects in materials and workmanship. During the warranty period, we will rectify any defective component at no charge. We offer a 24-hour express exchange service, which lets you receive a replacement unit before returning the defective one.

Refer to our Warranty page for complete information about our Warranty.

++ About the Support

The Support provision covers Technical Support services during normal business hours. Support contact can be made by phone, email, or fax. Support hours can be extended as an option for a surcharge.

Refer to our Support page for more information about CAI Networks' support.